Why Isn't My Cartridge Working?
First, make sure you are using the correct battery. Our vape cartridges are compatible to a 510 compatible battery. You will need to have a 510 compatible battery. Batteries are not included with our vapes and must be purchased separately.
If your cartridge isn’t hitting, it is probably for one of these easily-fixable reasons:
1). The cartridge is on too tight.
Remove your cartridge completely. Then, re-screw it onto your pen, stopping as soon as you meet resistance.
2). The voltage is wrong.
Check the voltage settings on your battery. Increase as needed.
3). The cartridge is clogged.
Delta 8 is so thick its vapor will often times stick to the sides of the airway out of the mouthpiece, over time the vapor builds up more and more upon itself until there is a total clog. The only real way to prevent this is by clearing all the vapor out of the airway at the end of the hit, but even then it’s not 100%. The best way to fix this is to get a paper clip and stick it down the airway and swirl it around the sides to remove all the oil. This should clear things up for you. The oil is also safe to eat if you want, but be careful in taking too much if you aren’t used to edibles! The average use for edibles is about 10-40 mg.
4). The cartridge won’t hit.
Delta 8 is very thick and may not have fully saturated the ceramic coil. Preheat the cartridge with the battery. For most versions, you click the button twice or hold down the button until the light blinks. If that doesn’t work, carefully warm the cartridge with a blow dryer. The heat will loosen the oil and soak into the coil. Start with small hits and gradually move to 2-3 second pulls.
5). The cart won’t hit because it is too full.
Try to preheat the cartridge with your battery. Otherwise, carefully warm the cartridge with a hairdryer until the oil loosens.
Still having problems? Let us know and we can try to further troubleshoot.